Returns & Exchanges
At Pottery For The Planet, we want you to love your sustainable ceramics; if your order isn't quite right, you can return unused items within 30 days of delivery. Please note that due to the handmade nature of our products, slight variations in glaze and form are expected and celebrated.
Initiate Your Return
Contact our customer care team with your order number and reason for return to receive your Return Authorization.
Pack With Care
Carefully wrap your ceramics in their original eco-friendly packaging to ensure they arrive back to us without any breakage.
Ship It Back
Affix your shipping label and drop the package off at your nearest postal hub; we recommend using a tracked service for peace of mind.
Quality Check & Refund
Once our artisans inspect the returned items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing